TACT Framework | Transforming work into agentic AI workflows
Most people think “AI” is a chatbot. They type a question, get an answer, and move on. But Agentic AI Workflows are different. They get things done.
To move from “Chatting” to “Building,” you need a mental model. You need to understand the anatomy of an agentic AI workflow.
At Befinity AI, we use the TACT Framework.
T is for TRIGGER
When to start doing the work?
An employee knows to start working when their boss walks in, or when an email arrives. An agentic AI workflow needs a signal.
- Time-Based: “Every Monday at 9:00 AM.” (e.g., Weekly Report).
- Event-Based: “When a new row is added to Excel.” (e.g., New Lead Processor).
- Manual: “When I click this button on my phone.” (e.g., On-demand Research).
A is for AGENT
Who is doing the work?
This is the Brain. It's the Large Language Model (LLM) given a specific persona and set of instructions. We categorize them into three roles:
- Knowledge Agent: “You are an internal auditor. Read this policy PDF and answer questions.” (Focus: QA/Synthesis).
- Action Agent: “You are a path-finder. Take this customer complaint and route it to the right department.” (Focus: Execution).
- Decision Agent: “You are a gatekeeper. Review this expense report against our travel policy. Approve or Reject.” (Focus: Logic/Judgment).
C is for CONNECTOR
How can it access your data?
A brain in a jar is useless. It needs eyes and ears. Connectors allow the agentic AI workflow to read live data from your business systems without you manually copy-pasting it.
- The “Eyes”: Reading your Outlook Calendar, accessing a SharePoint folder, or querying a SQL database.
- The Difference: Chatbots hallucinate. Agentic AI workflows with Connectors see facts.
T is for TOOL
What will it use to complete the work?
Once the Agent has thought about the problem, it needs hands to solve it. Tools are the specific actions the agent is allowed to take.
- The “Hands”: Sending an email, creating a Jira ticket, updating a CRM record, or posting to Slack.
- The Safety: Tools are strictly defined. An agent can draft an email, but you might not give it the tool to send it without your approval.
Putting It All Together
The “Daily Research” Example:
- Trigger: 8:00 AM Daily.
- Agent: “Senior Analyst” (Summarize news).
- Connector: Google Search API (Read live news).
- Tool: Outlook (Send email to Team).
TACT turns the vague concept of “Agentic AI Workflow” into a simple, rigorous checklist. If you can define these four letters, you can build the agentic AI workflow.
Architect Your First Agentic AI Workflow.
See the TACT Framework in action. Transform work that Gen AI failed to fix into Agentic AI Workflows.